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Frequently Asked Questions:
  1. Q:  What do I need to register to bid online or live?

    A:  To bid online you are required to place a $215 deposit by credit card ($200 Auction Deposit and $15 Credit card Transaction Fee).  To bid live you will be required to place a $200 cash only deposit along with a valid driver's license or photo ID in order to receive a bidder card

  2. Q:  Do I get my deposit back if I bid but don't win?

    A:  Yes, if you are an online bidder you would receive $200 deposit back into your credit card or via company check to you. If you are a live bidder you would receive your full $200 in cash when you return your bidder card number back in to us before you leave the auction.

  3. Q:  How do I request a refund of my deposit?

    A:  To request your deposit you must submit an email to auctionpayments@rodrobertson.com. The email must include your first and last name, user name, and a brief statement requesting your $200 to be refunded. You will then receive a confirmation notice informing you that the refund is being reviewed and processed.

  4. Q:  Why am I being charged a non-refundable $15 fee for registering online?

    A:  If you register online to bid, a $200 deposit plus a $15 transaction fee when using a credit card is required. If bidder does not win and a deposit refund is requested, RRE will credit the card $200 when using your credit card.  Please note that you are not required to place a deposit when previewing our website until you are ready to register. You may also choose to keep your deposit on file to expedite the process for future auctions.

  5. Q:  Do I have to place a deposit online in order to view the live auction?
  6. A:  No, you are not required to place a deposit online in order to view the live auction, however, if you do not register and place your $215 deposit to bid online before the deadline you will not be allowed to bid online but you can still register to bid live.

  7. Q: Are there reserves on vehicles?
  8. A: Our Company sells thousands of vehicles each year and some do have reserves- although the majority do not.

  9. Q: Why do I see cars that were sold last month listed again this month?

    A: Our Company sells thousands of vehicles each year and some do have reserves - although the majority do not.  The vehicles you see that are posted again for sale (known in the auction business as re-runs) either did not meet reserve OR the successful bidder forfeited the sale and did not pay for them.  In many of those cases, the vehicles may be run more than once.

  10. Q: How long do I have to pick up my vehicle after the auction before I get charged storage fees?

    A: Our customers have three business days to pick up their vehicle(s) after the auction without any storage fees beginning the day of the auction. Vehicles must be remove from the storage facility by 4pm on the 3rd day to avoid accruing storage fees.

  11. Q: What would be the storage fees if I don’t pick up the vehicle in the time allotted?

    A: After the 3rd day the buyer will be given 7 days of storage at the discounted rate of $5.00 per day or $10.00 per day for medium & heavy duty vehicles, whichever one applies. Vehicles not picked up within 10 days will be subject to the standard commercial rates for vehicles left in RRE custody.

  12. Q: How long does it take to get my deposit refund?

    A: If you placed a credit card deposit online, you would see a $200 refund back into the same credit card within 7 to 10 business days following the request. If you placed a cash deposit live to bid, you would receive your $200 refund immediately if you did not win any bids.

  13. Q: If I register to bid can I place the vehicle under someone else’s name if I win?

    A: The vehicle would be registered under the name of the person that provided all required registration information. It is strongly recommended that the person whose name will be registered at the DMV is the same person who registers to bid. If you are buying for a family member that is not able to attend the sale, please contact us prior to the day of the sale to make special arrangements on a case-by-case bais.

  14. Q: Why do some vehicles have Administrative and Buyer Premium fees and other vehicles do not?

    A: Federal contracted vehicles such as Custom Border Patrol and Marshal Vehicles are sold without any additional fees (AZ has tax fees). All other vehicles are sold with a minimal Administrative fee of $95 and a 10% Buyer Premium plus taxes.

  15. Q: If I am buying a vehicle and I am an out of state resident am I responsible for your state taxes?

    A: If you purchase a vehicle out of state then you must show proof of residency and complete an exemption form which would excuse you from paying taxes in the state you are purchasing the vehicle.

  16. Q: How often are your sales?

    A: RRAA works diligently to make sure there is a sale every week to accommodate our customer’s market needs. Although certain venues host one sale a month there is always a live/simulcast sale in one of our four locations in San Antonio, McAllen, El Paso, TX and Tucson, AZ including online only sales for San Diego, CA and our Dealer only Dismantle sales.


    1. Have additional questions? Email the Auction Team and we'll be happy to help!

 
Copyright Rod Robertson Enterprises
3847 Parkdale, San Antonio, TX 78229
210-692-7000              855-692-7011
Auctioneer - Luis Barthel TDLR# 9805
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